JohnCashewRefund Policy
Last updated: 2026-10-19
Purchases on the JohnCashew.ai website are processed by Paddle.com, our Merchant of Record, which issues refunds on our behalf.
1. Pro — 14 days
If you are not satisfied with your first Pro purchase, request a full refund within 14 days of payment by writing to support@johncashew.ai or through the Paddle receipt you received. Access to Pro ends when the refund is issued.
2. Renewals and cancellation
You can cancel at any time from the account page (Manage payment & subscription); Pro stays active until the end of the period already paid and does not renew. Renewal payments are refundable when the law of your country requires it or when JC decides so in a specific case.
3. Team and contracts
Team plans and other contracted services follow the refund terms of the written contract with JC.
4. Disputes
Please contact us before disputing a charge with your bank; we answer within 3 working days. A disputed (chargeback) payment ends the access it paid for while the dispute is reviewed.